Start your mate journey right: Follow us on IG and check your DM for a welcome gift! Order on weekdays before 16:00, and your mate will be shipped the same day Free shipping: NL €50 | BE €50 | DE €50 | EU 15kg+ Start your mate journey right: Follow us on IG and check your DM for a welcome gift! Order on weekdays before 16:00, and your mate will be shipped the same day Free shipping: NL €50 | BE €50 | DE €50 | EU 15kg+ Last updated: April 2026
2.1. These general conditions apply to every offer, every order and every distance contract concluded between Mucho Más Mate and the customer (consumer) through the webshop www.muchomasmate.com.
2.2. By placing an order, the customer agrees to the applicability of these terms and conditions.
2.3. Mucho Más Mate focuses exclusively on consumers within the European Union (EU).
3.1. Mucho Más Mate sells only yerba mate and related foods.
3.2. We do our best to display product information, images and specifications as accurately as possible.
3.3. The product information on the physical packaging is always leading. Mucho Más Mate is not liable for discrepancies in information resulting from manufacturer changes.
3.4. Minor discrepancies in packaging, appearance or product presentation may occur.
4.1. All prices are displayed in euros (€) and include VAT.
4.2. Any shipping costs will be clearly and itemized during the checkout process.
4.3. We reserve the right to change prices, but orders are always fulfilled at the rate in effect at the time of purchase.
5.1. An agreement (order) is established when the customer has placed the order and payment has been completed in full.
5.2. Payment is made via the payment methods offered in the web shop.
5.3. If there is an obvious error in the price display, we reserve the right to cancel an order. Mucho Más Mate will inform the customer immediately and refund the amount paid.
6.1. We ship from the Netherlands to all EU countries.
6.2. The delivery times indicated are indicative and not binding. Deviations can occur due to transportation, logistics or busy courier services.
6.3. Once the order is shipped, the customer will receive a shipping confirmation with track & trace information, if available.
7.1. The risk of damage or loss of the products passes to the customer once the package is delivered to the address provided by the customer, or presented at a pickup point.
8.1. General Right of Withdrawal (Mates, Bombillas & Accessories) You have the right to cancel your order up to 14 days after receipt without giving reasons, provided the products are unused and in original condition. After cancellation, you have another 14 days to return the product. The costs for the return shipment from your address to our web store are for your own account.
8.2. Exception (Yerba Mate & Foodstuffs) In accordance with Article 6:230p sub f of the Dutch Civil Code, the legal right of withdrawal is excluded for products that spoil or age quickly, and for sealed products that for reasons of health protection or hygiene are not suitable to be returned. Opened or unsealed yerba mate can therefore not be returned.
8.3. Errors or Damages A return or food refund will be accepted only if the product:
8.4. Complaint Procedure In the above cases, the customer must contact hola@muchomasmate.com within 14 days of receipt, preferably with clear photos to assess the complaint.
8.5. Resolution If the complaint is justified, we will refund the product and shipping costs in full, or send a replacement product free of charge.
9.1. Mucho Más Mate is not liable for misuse, misuse or improper preparation of the product by the customer.
9.2. Our liability shall at all times be limited to the amount of the purchase price of the order in question. Liability for indirect or consequential damages is excluded.
10.1. We are not liable for any delay or non-delivery due to circumstances beyond our control, such as strikes, transportation problems, government measures, pandemics or courier service failures.
11.1. We process personal data only in accordance with our privacy policy, which is available on the website. Data is not sold to third parties and is only used for order processing, customer service and, if the customer has given permission, marketing purposes.
12.1. For questions, comments or complaints, contact: hola@muchomasmate.com.
12.2. We aim to respond to incoming messages within 2 business days.
13.1. All agreements between Mucho Más Mate and the customer are exclusively governed by Dutch law.
13.2. Disputes between the parties will be submitted to the competent court in the Netherlands.
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