Privacy Statement – Mucho Más Mate

1. Introduction

Mucho Más Mate respects the privacy of all users of its site and ensures that the personal information you provide to us is kept confidential. We only use your information to make orders as fast and easy as possible.

2. Who is responsible?

Mucho Más Mate is the data controller.

  • Trade name: Mucho Más Mate
  • Country of residence: the Netherlands
  • Email address: hola@muchomasmate.com
  • Chamber of Commerce number: 97470635
  • BTW-identificatienummer: NL005272265B51

3. What data do we collect?

When you place an order with us, we need the following information from you:

  • NAW data: (Name, Address, Place of residence) in order to deliver the package.
  • Email address: To send you order confirmation and status updates of your order.
  • Payment information: These are processed securely through our payment provider Mollie. We ourselves do not get to see your full payment details, only whether the payment was successful.

4. Why do we need this data?

We process your data for the following purposes:

  • Performance of the agreement: To deliver your order to you neatly.
  • Legal obligation: The tax authorities require us to keep our records (containing your invoice information) for 7 years.
  • Contact: To reach you if there is a question about your order.

5. Sharing with third parties

We never sell your information to third parties. However, we do work with partners necessary to provide our services:

  • Fulfilment partner: Our logistics partner handles the storage and shipping of our products. They receive your name and address information purely to deliver the package to you.
  • Mollie: For secure handling of payments (iDEAL, Bancontact, etc.).
  • WooCommerce: Our webshop runs on WooCommerce software. Data is stored on our secure servers.

6. Cookies

Mucho Más Mate respects your privacy and does not use tracking cookies, marketing cookies or third-party cookies to track your browsing habits.

We use only functional cookies. These are technically necessary for the webshop to work (for example, to remember which products you have placed in your shopping cart). These cookies do not require consent (cookie banner) under the law.

7. How long do we keep your data?

We do not keep your data longer than necessary.

  • Orders: 7 years (tax retention obligation Tax Office).
  • Customer inquiries: Emails we keep no longer than necessary to handle your question or complaint.

8. Your rights

You have the right to access, correct or delete your personal data. Want to exercise this right or have other questions about your privacy? If so, please email hola@muchomasmate.com.

9. Security

We take the protection of your data seriously. Our website uses a secure SSL connection (the lock in the address bar) to ensure that your personal information is transmitted securely.